Frequently Asked Questions
As soon as you have added the flight without luggage, a field "luggage allowance" appears. If available, you have the option to select the luggage for one person or for all passengers and, depending on the airline, the desired weight.
If the flights have been booked with us , the new flights will be changed in the roadbook (travel documents) and the transfers will also be updated by our ground service. However, if the flights have not been booked with us, please inform us of the new times and flight number.
This way we can update everything and notify our recipients (any additional costs caused by these changes will be charged to the files).
Some services are free of charge, but acceptance depends on the airline and on-board availability. Please allow a minimum of 72 hours before the flight date to make a request.
Seats must be allocated by contacting the airline or via a link to its website and using the flight booking number (PNR) provided.
As soon as your order has been validated and the ticket issued, the PNR (Passenger Name Record) is available in the "My bookings" tab.
Yes. Once your booking is confirmed and payment processed, you will have access to the PNR in flight details.
Most scheduled airlines and all low-cost airlines offer online check-in. Online check-in allows you to edit your boarding pass and select a seat (if you haven't already done so).
For any type of change to a car rental already booked (change of vehicle, number of days, place/time of pick-up and drop-off, name of main driver, etc.), we will need to issue a "cancellation and replacement" form. The new car will have to be added to the initial booking. It will then be possible to place an order by clicking on "book this trip" and adding the comment "cancels and replaces car hire". This will allow us to cancel the original car.
Reservations for rental vehicles are made on the basis of categories, not models. To be more precise, we guarantee the category of the vehicle ordered, but unfortunately we cannot guarantee the model, which may differ from the one presented to you. That's why we always mention "or equivalent" next to the model.
You cannot reserve a baby or child seat directly when selecting a vehicle. However, you can specify it in the comments area when you place your travel order. The cost of renting a baby or child seat must be paid directly to the rental company.
The platform can be adapted to suit your every need, and combining several destinations is entirely possible.
To download your quote in PDF format, go to the quote and click on the "Download quote" button under the "Book this trip" button. You can then click on save and choose the folder in which to save the project in PDF format.
To find quotes and bookings on the platform, you need to be logged in with your access codes. Access to quotes and bookings is via the "Login" button at the top right of the platform. When you click on it, you can select either "My quotes " or "My bookings".
As soon as you click on one of the two buttons, a page opens with your list of quotes or bookings, depending on what you want.
The invoice for your booking is sent automatically when the booking has been processed by the booking department, once our teams have checked your order. You will receive it by email within 15 minutes.
Please note that the invoice for your booking is sent as soon as your booking has no items on request. If you have items on request, the invoice will only be generated once all the items have been validated.
If you wish to cancel a booking , please contact us. As soon as we receive your request, we will inform you of the cancellation charges as set out in the general terms and conditions.
For any booking modification request, please contact us. As soon as we receive your request, we will contact our suppliers to find out how to modify the booking. We will get back to you with the costs of the change and will wait for your written confirmation before making any changes.
You can find the cancellation fees by accessing the cancellation policy available in the terms and conditions, in the footer of the platform, and during the checkout process.
As our platform offers services with availability and prices in real time, we are not in a position to offer options to lock prices. Prices and availability fluctuate according to supply and demand. If the price suits you, don't hesitate to book the holiday as quickly as possible so that the rate is guaranteed.
The roadbook will be sent to you 3 weeks before your departure date. This includes the summary of your holiday, with all the details of your booking, as well as the travel vouchers for each service. Travel documents are sent in electronic format by e-mail and are also available on the platform.
When we modify or correct a roadbook (travel documents) within 30 days of departure, the roadbook is automatically sent by e-mail each time there is a change. It is important to give customers the most up-to-date roadbook.
If there is a misspelling of the name on the traveler's booking, please contact us as son as possible. Conditions depend on the service provider and may incur extra charges.
Activities, transfers, car rentals can be added to an already validated booking up to 4 days before departure.
Yes, it is possible to add one or more people. To do this, please create a new booking for the person(s) wishing to be added to the existing trip (air and ground services) by adding "linked to XXXXXX booking" as a comment at the time of booking. If the customer or customers wish to share the same room, the same transfer or the same activity, please contact us.
When customizing the trip, open “Manage my steps” on the right side under the map: You can then either add nights to your step or add another step with the requested amount of nights.
If you encounter the slightest difficulty at your destination, you can contact us via a dedicated WhatsApp number available 24 hours a day, 7 days a week. This number will be provided in your roadbook.
You'll receive an email confirming your payment after your payment is processed. You’ll find payment confirmation in your confirmation email.
Sometimes you're expected to pay taxes and charges upon arrival. If there are additional taxes or charges, this information should be displayed on your accommodation booking details.
First check your inbox and spam/junk mail folders – it might end up there by mistake. You can also find your confirmation in My Account/My Bookings.
First check your inbox and spam/junk mail folders – it might end up there by mistake. You can also find your confirmation in My Account/My Bookings.
There is an unlimited amount of destinations.
Our platform accommodates bookings for up to 9 travelers across a maximum of 4 rooms. Larger group bookings can be booked here (link).
The final schedule of the activity will be communicated on the voucher sent in the roadbook.
If the activity you have selected requires a minimum number of participants, this information will be displayed when you select the activity. At the time of booking, this activity will be awaiting confirmation from our supplier as to whether the minimum number of participants has been reached.
If you wish to change the room plan on one stage only, go to the desired stage and click on "Change accommodation" or "Change room". Once the new window has opened, you can select a new hotel and/or room allocation with the desired plan.
If you choose to change hotel after booking, the initial hotel will be cancelled according to our terms and conditions and the new accommodation will have to be ordered on a new quotation.
Once an order has been placed, the steps in a booking are set. If you wish to reverse the order of the steps/hotels, you will need to place an order for the steps/hotels in the correct order on an additional booking. The initial steps/hotels will be cancelled in accordance with our terms and conditions - charges / cancellation fees may apply.
It depends on the property’s policy. Typically, additional costs for children (including extra beds/cribs) aren't included in the price. Contact the property directly 1–2 days before your stay to find out more.
Click on the icon at the top left of the hotel card. You can change the hotel or select a different room
Click on the icon at the top left of the hotel card. You can change the hotel or select a different room
A Double Room has one double/full bed and a Twin Room has 2 twin beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bed-type preference in the "Special Requests" box during the booking process.
You can ask the property about arranging a late check-out when you get there. It will depend on what's available at the time of your stay.
Pet policies are displayed on the hotel’s page. We recommend contacting the property to make sure your pet complies with their policy.
We recommend contacting the property before arrival to make sure they have an extra bed available.
A collective transfer will pick you up and drop you off at your hotel, but there are usually several stops to drop off other passengers before and/or after.
A private transfer will be just for you and will include a meet and greet upon arrival and a drop off at your hotel.
The return transfer is booked according to the flight departure time, taking into account travel time and baggage check-in. However, it is necessary to call the transfer agent 48 hours before the return flight to confirm the pick-up time at the hotel. All the information required for this call will be indicated on the transfer voucher in your roadbook.
Your customer will be picked up in the arrivals hall at the airport. The driver will greet customers with a sign with their name on it (unless otherwise indicated on the voucher). If customers cannot find their driver, they can contact him by whatsapp or email shown on the voucher. If the service provider cannot be reached, please contact us on our WhatsApp number also provided on the roadbook.
You can add a train to your project by clicking on transport -> fill in the destinations/train stations.
A product on request is one whose availability is limited, with few alternatives, and for which we are unable to obtain real-time availability. This applies, for example, to certain confidential accommodations in certain parts of the world, such as the Kruger National Park in South Africa, or highly sought-after activities such as the Harry Potter studios in London, or a visit to the Alhambra in Granada.
We will do our best to get back to you within 7 working days. If you do not receive a reply from Worldia within 7 working days, you may cancel your order at no charge. This policy applies to all our destinations.
In the event of a positive response within the allotted time, if all the requested products in your order are confirmed, you will receive an automatic confirmation e-mail for these products, together with your invoice.
In this case, the booking cannot be cancelled according to our terms and conditions.
The Travel Stylist service offers you a dedicated travel advisor, specialized in honeymoons. They will create personalized itineraries including activities, experiences, and all the special touches that make your trip truly unforgettable.
The Travel Stylist service is available to members of David’s Bridal Diamond program who are planning an international trip that includes an international flight and a minimum stay of three nights.
Yes.
24/7
Log in to the platform, choose your itinerary, and click the 'Contact My Travel Stylist' button. We'll get back to you by email shortly.